Privacy Policy

Sonarvue ("Sonarvue", "we", "us") helps you see how AI answer engines describe and cite your brand. This policy explains what we collect, why, and the choices you have. We keep it short and plain because that is how privacy should read.

What we collect

• Account information. Your name, work email, company, and the brands and prompts you ask us to monitor.
• Usage data. Standard product and analytics data — pages viewed, features used, device and browser, and aggregate metrics — so we can run and improve the service.
• Answer-engine data. The public answers that AI engines return for the prompts you configure. This is public output about your brand and category; it is the product.
• Billing details. Handled by our payment processor. We do not store full card numbers.

What we do not collect

Sonarvue does not install a tag on your website, does not read your analytics, and does not access your customers' data. There is nothing to connect to your site, so there is nothing sensitive of yours flowing through us.

How we use it

• To provide the service: run your prompts, score answers, and send alerts.
• To operate, secure, and improve the product.
• To communicate with you about your account and important changes.

We do not sell your personal data, and we do not share it with third parties except the service providers (hosting, analytics, payments, email) needed to run Sonarvue, each bound to protect it.

Data retention

We keep account and monitoring data for as long as your account is active, and for a limited period afterward to meet legal and operational needs. You can ask us to delete your data at any time.

Your rights

Depending on where you live (including under GDPR and CCPA), you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise any of these, email hello@sonarvue.com and we will respond promptly.

Cookies

We use essential cookies to keep you signed in and a minimal set of analytics cookies to understand product usage. You can control cookies through your browser settings.

Security

We use industry-standard measures to protect your data in transit and at rest. No system is perfectly secure, but we treat your data as carefully as we would our own.

Changes to this policy

We will update this page when our practices change and revise the date above. Material changes will be communicated to account holders.

Contact

Questions about privacy? Email hello@sonarvue.com.